microsoft support and recovery assistant for office

Step 1: Launch the assistant and select the “Advanced diagnostics” option. Note that this option is currently only available for Outlook and Exchange. If your problem was not fixed automatically, you can choose to obtain advanced diagnostics from Support and Recovery Assistant to generate a detailed report. Once Microsoft has checked all possible solutions to your problem, it will display a diagnosis report and a summary of actions the tool performed on your device. You should now see a login page for Office or Microsoft 365. Select “Yes” when asked if this is the affected machine. Select all problem descriptions that match the issue you are experiencing, and click Next. Select the application that you are having issues with from the list, and click Next.

Once the assistant is installed on your machine, launch it.ģ) Select the Application that Needs Troubleshooting Note that you must install the Recovery Assistant on the affected machine in order for it to properly diagnose and troubleshoot the issues you’re experiencing. As problems arise, the tool is frequently updated with new patches.Ĩ Steps to use Microsoft Support and Recovery Assistant for Office apps 1) Download the Support and Recovery Assistantĭownload the tool here. With the Support and Recovery Assistant, most problems are automatically resolved, but if the assistant is unable to find a solution, it lists a series of additional steps you can take. Support and Recovery Assistant helps reduce engineer tickets for Office or Microsoft 365. The tool uses a predefined repair and recovery algorithm to solve problems in Office 365. Microsoft Support and Recovery Assistant for Office or Microsoft 365 is an application introduced by Microsoft that helps users fix problems within Office 365 applications like Outlook, Power BI, and Office (Word, Excel, PowerPoint, etc.) through a few simple steps.Īre you managing multiple Office 365 tenants? If yes, read our guide, 15 Tricks to Succeed in Managing Multiple Office 365 Tenants to help you save time.

Microsoft support and recovery assistant for office